Terms and Conditions for Landscaping Eltham

These Terms and Conditions set out the basis on which landscaping services are provided by our team for domestic and commercial customers. By making a booking for Landscaping Eltham services, you agree that these terms will apply to the works, quotations, payments, cancellations, site access, liability limits, and waste handling arrangements connected to your project. They are intended to be clear, fair, and practical, and to help both parties understand what is expected before, during, and after the work is carried out.

In these terms, words such as “we,” “us,” “our” refer to the service provider carrying out the landscaping works, and “you” refers to the customer receiving those services. References to a quotation, estimate, or booking confirmation should be read according to the context of the project. These terms apply to lawn care, garden makeovers, soft landscaping, hard landscaping, planting, turfing, fencing-related works where agreed, and general outdoor improvement services, unless a separate written agreement states otherwise.

Any variation to these terms must be agreed in writing. If there is any conflict between a written quotation and these terms, the specific written quotation will take priority for the items it expressly covers, but these terms will still apply to matters not addressed in that quotation. No person other than the customer and our business may rely on or enforce these terms unless required by law.

Booking Process

Bookings for landscaping services in Eltham are usually arranged after an initial enquiry and a discussion of the required works. We may ask for photographs, dimensions, access details, preferred materials, and any relevant site limitations before providing a quotation. In some cases, a site visit may be required to assess the work properly. Quotations are normally based on the information available at the time, and any later changes to the project scope may alter the final price, timing, or materials required.

A booking becomes confirmed only when we have accepted your request and you have agreed to the quotation, estimate, or proposed schedule. We may request a deposit or other advance payment before reserving a start date. For larger landscaping projects, the booking may also depend on the availability of materials, labour, weather conditions, and any necessary access arrangements. We reserve the right to decline or postpone a booking where the project is unsafe, impractical, or outside our service capabilities.

Project Scope and Customer Responsibilities

Before work starts, you must make sure that the site is reasonably clear and accessible. This includes providing safe access to the garden or work area, identifying any hidden hazards, and telling us about underground services, drainage points, fragile structures, or restricted access routes where known. You are responsible for ensuring that any necessary permissions, consents, or approvals from landlords, neighbours, management companies, or local authorities have been obtained before the works begin.

If our team discovers conditions that differ materially from those described during booking, we may pause the work and discuss revised costs or timescales. Examples include hidden concrete, compacted ground, large tree roots, buried waste, poor drainage, or unauthorised obstructions. Where additional labour or materials are required, these may be charged as a variation to the original quotation. We will aim to keep you informed and to proceed only once the revised terms are agreed, unless urgent safety action is required.

You must ensure that pets, children, and unauthorised persons are kept away from active work areas. You should also remove or secure ornaments, fragile items, and valuables before works commence. While we will take reasonable care, we are not responsible for items left in the work zone unless we have agreed in writing to handle them. If you ask us to move or protect items, we may do so on a best-efforts basis, but this does not create a warranty that damage will be impossible.

Payments

Payment terms will be set out in the quotation, invoice, or booking confirmation. Unless otherwise stated, invoices are payable within the period stated on the invoice. For staged projects, we may invoice in instalments, including a deposit, a progress payment, and a final payment on completion or practical completion of the agreed works. All prices are quoted in pounds sterling and may be subject to VAT where applicable.

We may require a non-refundable deposit to secure labour and materials. Any deposit paid will normally be deducted from the final invoice unless the quotation states otherwise. If additional work is requested by you or becomes necessary due to site conditions, we may issue a revised quotation or an extra invoice. Late payment may result in suspension of further work, interest, and reasonable recovery costs, as permitted by law and by the terms of the invoice.

You are responsible for checking invoices promptly and raising any genuine dispute within a reasonable time. Disputed amounts should be clearly identified, while undisputed sums remain payable by the due date. We may withhold completion certificates, handover documents, or follow-on bookings until all overdue sums are settled. Title to any materials supplied may remain with us until full payment has been received, to the extent permitted by law.

Cancellations, Rescheduling, and Delays

If you wish to cancel or reschedule a booking for landscaping work, you should notify us as soon as possible. Where a deposit has been taken, the refund position will depend on the notice given, the level of preparation already completed, and whether materials have been ordered or specialist labour has been scheduled. If items have been custom-ordered or non-returnable goods have been purchased for your project, you may be responsible for those costs even if you cancel.

We may need to reschedule or delay works due to weather, unsafe conditions, material shortages, staff illness, machinery failure, or circumstances beyond our reasonable control. Landscaping activities are often weather-dependent, and wet ground, high winds, frost, or extreme heat may make it unsafe or impractical to continue. In such cases, we will seek a new date that is reasonable and practical for both parties. We are not liable for indirect losses caused by unavoidable delays, provided we act reasonably and keep you informed.

If you fail to provide access on the agreed date, or if the site is not ready for us to proceed, we may charge a wasted visit fee or rebooking charge to reflect lost labour and transport costs. Where repeated access failures occur, we may treat the booking as cancelled by you. If we must cancel a booking ourselves for operational reasons, we will offer an alternative date where possible or refund any advance payment for work not carried out, subject to deductions for costs already reasonably incurred.

Liability and Limitations

We will carry out services with reasonable care and skill, using appropriate materials and methods for the agreed scope of work. However, landscaping involves natural materials, changing ground conditions, and external environmental factors, so some variation in appearance, growth, colour, movement, or settlement may occur. Natural materials such as stone, timber, turf, compost, and plants may differ in shade, texture, or performance from sample images or descriptions, and such variation will not necessarily amount to a defect.

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, we will not be responsible for losses that are not reasonably foreseeable, for business interruption unless expressly agreed, or for damage caused by pre-existing defects, hidden conditions, third-party interference, or your failure to maintain the completed works. Any claim should be supported by reasonable evidence and reported promptly once the issue is discovered.

Where plants, turf, or living materials are supplied, their establishment and survival can depend on aftercare, irrigation, seasonal timing, soil conditions, pests, disease, and weather. Unless we have expressly provided a maintenance contract or written guarantee, we do not guarantee the long-term survival of plants or the ongoing condition of lawns. Our responsibility ends once the agreed works are completed, unless there is a separate maintenance period or warranty set out in writing.

Waste Regulations and Site Clearance

Waste arising from landscaping projects will be managed in accordance with applicable UK waste law, including the requirement to transfer waste only to authorised persons and facilities. Where we remove waste as part of the service, we will take reasonable steps to sort, transport, and dispose of it responsibly. Depending on the arrangement, waste may include soil, turf, branches, green waste, rubble, timber, packaging, and other materials generated by the works.

If the quotation includes waste removal, this will cover only the type and volume of waste described, unless otherwise agreed. Additional loads, contaminated waste, asbestos, chemicals, electrical items, or hazardous substances are excluded unless specifically accepted in writing and lawfully handled by appropriate specialists. You must tell us in advance if the site contains any hazardous or unusual waste. We may refuse to remove certain items if doing so would breach legal requirements, exceed our waste carrier arrangements, or create a health and safety risk.

Any waste left for collection must be clearly identified and accessible. You must not ask us to dispose of items that are illegal to transport or dispose of without the correct permits and procedures. If waste is generated by third parties on the property, responsibility for ownership and lawful disposal may need to be clarified before removal. We may provide waste transfer information where required, but we are not responsible for waste already present on the site unless it has been expressly included in the agreed scope.

Materials, Access, and Unforeseen Conditions

Where we supply materials, we may use items sourced from reputable suppliers and may substitute equivalent materials if original items are unavailable, provided the substitution does not materially reduce the quality or purpose of the works. Some products may require lead times, and delays in supply may affect the start or completion date. You agree that colour matching and appearance can vary naturally, particularly with timber, paving, decorative aggregates, and living plants.

We may need access to water, electricity, or storage space during the works. Unless agreed otherwise, you are responsible for making those facilities available at no cost. If the project depends on equipment or arrangements supplied by you, we are not responsible for delays or defects caused by those items. If hidden conditions, adverse ground levels, unstable structures, or drainage issues are discovered, we may recommend amendments to the works for safety or quality reasons.

Where an unforeseen issue affects the project, we will aim to discuss the impact on time and cost before proceeding. If immediate action is needed to prevent damage or danger, we may take reasonable steps first and inform you as soon as practicable afterwards. Any extra work will be charged fairly and in line with our standard rates or a revised quotation, depending on the nature of the change.

Complaints and Remedies

If you have a concern about the service, workmanship, or invoice, you should raise it promptly so that we can investigate and, where appropriate, offer a remedy. Depending on the issue, a remedy may include inspection, repair, re-performance of part of the work, a price adjustment, or another reasonable solution. We will not be obliged to accept a complaint that relates to misuse, lack of maintenance, normal wear and tear, weathering, or changes caused by external factors beyond our control.

Any remedy will be limited to the affected part of the work and will not automatically extend to unrelated areas. If a defect arises due to an item supplied by you, to pre-existing site conditions, or to instructions you gave against our advice, we may decline responsibility or charge for corrective work. Nothing in these terms affects your statutory rights as a consumer where applicable.

Governing Law

These terms, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless the law requires otherwise. If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. These terms are intended to provide a clear framework for landscaping Eltham projects while remaining consistent with UK service standards and applicable legal obligations.